In its latest corporate disclosure, Wirex Limited has placed wirex transparency at the center of a detailed 2025 report covering controls, culture, and customer protection.
Summary
Wirex Limited quantifies its 2025 impact
The 2025 Transparency Report from Wirex Limited, authored by CEO Chet Shah, replaces vague industry claims with concrete data on financial crime controls and accountability. At its core sits a stark figure: in 2025, the firm prevented £630,000 in suspected laundered funds from entering or moving through the wider financial system.
For a sector under intense scrutiny, this number offers tangible proof that controls are operating in real time. Moreover, Shah positions the publication as evidence that the company is prepared to show both its successes and the areas where it still needs to go further.
When I was appointed, I committed to leading with transparency because trust is earned through facts, not slogans, said Chet Shah, CEO of Wirex Limited. He added that the report demonstrates how the firm balances growth with safety, accountability, and a relentless focus on doing the right things.
Key fraud and financial crime outcomes
The report details outcomes across fraud prevention, anti-money laundering work, sanctions compliance, customer complaints, and people metrics. In fraud prevention, Wirex Limited stopped £183,752 from being lost to retail scams in 2025, including £156,145 linked specifically to APP fraud, which remains a major UK threat.
On money-laundering disruption, the company submitted around c500 Suspicious Activity Reports to the UK National Crime Agency. It also supported 87 law enforcement requests, including complex investigations into mule networks. However, the report makes clear that this activity is an ongoing effort rather than a one-off achievement.
Sanctions vigilance is another central theme. With global sanctions regimes shifting rapidly, Wirex Limited says it screened customers and transactions against more than 30 global sanctions lists every day. That said, the firm also acknowledges that evolving geopolitics will require continued investment in tools and expertise.
Customer complaints and transparency
The report highlights a detailed breakdown of customer issues. In 2025, Wirex Limited received 244 complaints, resolving 68% within 15 working days. The company upheld 36 complaints overall, with ffreezing of funds emerging as the main recurring theme.
Moreover, these wirex customer complaint stats are presented not as a marketing exercise but as part of a clear attempt to show where customers experience friction. The firm indicates that publishing this data is intended to drive internal improvements and reassure regulators about its openness.
Culture, people, and organizational health
Beyond financial crime controls, Wirex Limited devotes significant space to culture and people metrics. The firm reports a 49%/51% gender balance, which it positions as a sign of progress on diversity. It also records an Employee Net Promoter Score of 57, suggesting strong engagement among staff.
Additional indicators include a 4.6 Glassdoor score and a 1.3% voluntary turnover rate. According to CEO Chet Shah, these numbers underscore a culture built on accountability and honest dialogue, not posters on a wall. However, the report notes that maintaining these levels will require continuous focus as the company grows.
The document stresses that these metrics are not cosmetic. Instead, they are tied directly to risk management, since an open, accountable culture is presented as essential to effective fraud prevention and compliance.
Regulatory engagement and FCA inspection
A key section covers regulatory engagement. In 2025, the Financial Conduct Authority inspected Wirex Limited‘s financial crime controls and fraud framework. The regulator offered recommendations but did not identify any material issues, which the company views as an important validation of its current direction.
That said, Shah is careful not to present the FCA’s findings as an endpoint. Protecting customers at scale takes constant work, he said, emphasizing that publishing the Wirex transparency report is one way of holding the company accountable and earning trust one decision at a time.
The firm also frames its interaction with the FCA as part of a broader commitment to constructive supervision. Moreover, the report suggests that transparent dialogue with regulators will remain a core element of its strategy.
Priorities for 2026 and beyond
The 2025 Transparency Report represents only a slice of the data that Wirex Limited is now putting into the public domain. The full publication contains deeper breakdowns, additional case studies, and contextual commentary on fraud typologies and customer behavior patterns seen over the year.
Looking ahead to 2026, the firm signals clear priorities: strengthening fraud analytics, enhancing sanctions screening, and refining customer communication when accounts are frozen or investigated. However, it also stresses that these goals will be measured against the same standard of clear, evidence-based reporting.
In summary, Wirex Limited is using its 2025 Transparency Report to move beyond slogans and provide measurable, verifiable insights into how it protects customers, tackles financial crime, and builds long-term trust.
